Refund & Cancellation Policy

1. Subscriptions

Paid plans (Buyer and Studio) renew automatically each month or year until you cancel. There are no credit packs or stored balances, and unused monthly allowances do not roll over.

2. Cancelling

You can cancel at any time from your account or by emailing support@huntermorrisoons.shop. Cancellation stops future renewals. Your plan stays active until the end of the current billing period, after which it will not renew.

3. Refunds

• Because access is granted immediately, subscription fees are generally non-refundable once a billing period has started, and unused generation allowance is not refundable.
• If you were charged in error, charged after a valid cancellation, or could not access the service due to a fault on our side, contact us within 14 days and we will investigate and refund where appropriate.
• Where local consumer law grants you additional rights, those rights are not affected by this policy.

4. How refunds are issued

Approved refunds are returned to the original payment method through Stripe. Processing times depend on your card issuer or bank.

5. Disputes and chargebacks

If you have a billing concern, please contact us first at support@huntermorrisoons.shop so we can resolve it quickly. If you raise a dispute with your bank, we will provide Stripe with the transaction and usage evidence needed to respond, in line with Stripe's dispute process.

6. Contact

HUNTER & MORRISONS LIMITED, 8 Black Hill Industrial Estate, Lerwick, ZE1 0PZ, United Kingdom. Email support@huntermorrisoons.shop, phone +44 7979027281. Governing law: England and Wales.